FAQs & Help
Please use the FAQs below to help find the answer you’re looking for. Alternatively, drop us a message at [email protected] and we’ll be happy to help.
About Our Cheese
Typically, we can only put a maximum of 28 days on our wedges from when they are cut. All wedges will have a guaranteed minimum of 7 days from delivery. Our flavoured blocks will have a minimum Best Before Date of 14 days from delivery. This does not apply to discounted items clearly labelled as short-dated.
We always suggest keeping your cheese in a cool environment, preferably a fridge, wherever possible. But we know you may be travelling to visit friends and family, so for short periods of time, your cheese will be perfectly fine out of the fridge.
This is due to the salt content in the cheese, which minimises the risk of harmful bacteria forming on the cheese. If your cheese does become a little warm, pop your cheese back into the fridge until it is needed. But we do always recommend letting your cheese get to room temperature before eating, to experience the best flavour profile.
Yes all of our cheese uses Vegetarian Rennett and we are certified by the Vegetarian Society as being VegSoc Approved.
Yes! You can freeze our wedges for up to 3 months without affecting the taste or texture! For our larger cheese, we suggest you cut these into smaller portions and wrap them in cling film or foil. Our waxed pebbles can be frozen for up to 12 months!
For defrosting, you should take it out and pop it in the fridge for about 24 hours before you need it, and for the best flavour, you should leave this to warm up at room temperature.
Yes, we would be happy to assist with Trade & Wholesale requirements.
Please call the Creamery directly on 01335 390 308 email [email protected] to discuss your requirements.
Please see our dedicated page here.
If you need further assistance, please drop us a message at [email protected] and we’ll be happy to help.
Yes, all of our cheese and the ingredients used in our blends are gluten-free. However, some of the Chutneys we sell are not Gluten-Free, and the biscuits are not gluten-free. The ingredients for the cheese and chutneys are available here.
Buying Online
We can deliver your order to any one address in the UK, including the Scottish Highlands, Channel Islands including Guernsey and Jersey, plus Isles including Isle of Man, Isle of Wight and Isle of Scilly.
All our parcels require a signature and parcels containing alcohol must be signed for by someone over 18 years of age.
We use eco-friendly HexcelPack™, which unlike polymer-based packaging materials, is 100% curbside recyclable, biodegradable, and compostable. The Ultra-Stretch™ technology provides greater protection for your products and can be disposed of in an environmentally and socially responsible way, by simply recycling the material.
We also use Protega Void-Fill, this unique paper voidfill does not ‘settle’ in transit meaning your products are less vulnerable to damage throughout the courier networks. Our paper packaging comes from sustainable sources, and we maximise the recycled paper content of our products.
In the event we need to refund you for any reason you please email us and our dedicated customer service team will process this.
Please call the Creamery directly on 01335 390 308 email [email protected] to discuss your requirements.