FAQs & Help | Hartington Creamery

Next day delivery anywhere in the UK for just £4.99 - free with orders over £50

About Our Cheese

Typically we can only put a maximum of 28 days on Blue cheese when it is cut. Therefore the dates could be as short as 7 days.

keep them in a cool environment preferably in a fridge wherever possible, the salt content in the cheese minimises the risk of harmful bacteria forming on the cheese. Remember to always let cheese get to room temperature before eating, to experience the best flavour profile.

Yes all of our cheese uses Vegetarian Rennett

Yes all of our cheese is made with pasteurised milk, however we would recommend avoiding our blue cheese if you are pregnant.

Yes you can freeze our cheese for up to 12 months, defrost for 24 hours in the fridge.

We make our cheese in our own Creamery on the historic Pikehall Farm, near the village of Hartington, we are in the Derbyshire Dales part of the Peak District Park.

Yes, we would be happy to assist with Trade & Wholesale requirements.
Please call the Creamery directly on 01335 390 308 email [email protected] to discuss your requirements.

Buying Online

We send out orders every day Monday to Friday on a Tracked24 service, which is usually next day delivery. You need to order before 2.00pm Monday to Friday to get a next day delivery, although please note this is NOT a guaranteed service. During periods of high demand, this may increase.

We use eco-friendly HexcelPack™, which unlike polymer-based packaging materials, is 100% curbside recyclable, biodegradable, and compostable. The Ultra-Stretch™ technology provides greater protection for your products and can be disposed of in an environmentally and socially responsible way, by simply recycling the material.

We also use Protega Void-Fill, this unique paper voidfill does not ‘settle’ in transit meaning your products are less vulnerable to damage throughout the courier networks. Our paper packaging comes from sustainable sources, and we maximise the recycled paper content of our products.

Lost your password? No problem, simply click ‘Forgot Password’ on the login screen. You will need to provide your email address and you will receive a link to create a new password via email.

If on the rare occasion you receive a damaged or missing item from your order, we will offer a refund or we will offer you a voucher code which will exceed the value of the missing or damaged items. Due to the high cost of shipping our policy is not to replace the item except in the case of a total loss of parcel.

In the event we need to refund you for any reason you please email us and our dedicated customer service team will process this.

To use your voucher codes, simple enter these in to the ‘Coupon Code’ box from the basket page.

Only one voucher code can be used per order placed.

Yes we use the Braintree Gateway to process all of our payments. Your card details are only entered into the secure Braintree or Paypal website and we do not store any payment details on our own web site. Please note you can use PayPal or Credit/Debit cards with our Integrated Braintree System.

Yes, we would be happy to assist with Trade & Wholesale requirements.
Please call the Creamery directly on 01335 390 308 email [email protected] to discuss your requirements.

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