Yes, absolutely! We know Christmas can be a busy time of year, so let us take one weight off your mind and get your gifts sorted in plenty of time.

We have two slots available for Christmas delivery this year…

1. Week of 9th December (Select Early Christmas Delivery at Checkout) FULL
2. Week of 16th December (Select Late Christmas Delivery at Checkout)

All cheese ordered on our pre-order option is guaranteed to have best-before dates post-Christmas.

We will let you know by email once your order is dispatched from our warehouse, and send you the Royal Mail tracking reference. All deliveries will be made during the week selected, but unfortunately we can’t guarantee a specific day for delivery due to high volumes.

For more information, please contact our Customer Services team by clicking here.

Unfortunately, due to the volume of orders we receive over the Christmas period, we are not able to offer an exact date for your delivery. Outside of the dispatch windows, we will not be able to hold back any orders.

Typically, we can only put a maximum of 28 days on our wedges from when they are cut. All wedges will have a guaranteed minimum of 7 days from delivery. Our Waxed Pebbles will have a minimum Best Before Date of 14 days from delivery. This does not apply to discounted items clearly labelled as short-dated.

If you want to ensure you receive your cheese with dates past Christmas, we recommend you use our pre-order options. All wedges and larger cheeses ordered on our pre-order option are guaranteed to have best-before dates post-Christmas.

Yes, if you would prefer to speak to one of our Customer Service Team, they would be happy to place your order over the phone. You can call us on 01335 368244, Option 1, from 9am to 5pm, Monday to Friday. To make the process quicker for our Customer Service Team, it would be helpful if you know what you would like to order and have all the details for delivery ready!

Christmas is a very busy period for us, so if we do not answer your call straight away, please leave us a message with your name, number, and the best time to call you back! We aim to return any missed calls as soon as we can, but if you have not heard back from us, please email us with the same details for your call back.

Currently, we are not able to confirm a cut-off day, but we always aim to be dispatching our customer’s orders for as long as possible. We will be updating our website and social media regularly to ensure the most accurate information is available. We always recommend ordering early to avoid disappointment.

Yes, if you would like to send your order directly to the recipient, you can. You can add a different delivery address to your billing address, but please make sure this information is entered correctly, as we might not be able to amend this information. We do not include any prices on the picking sheet we include in the parcel.

You can also add your very own personalised gift message to your order! Underneath the shopping cart is Gift Options – click this expand and add a greeting. This greeting will be printed in bold on the picking sheet and added to your gift.

If you have selected, the 1-2 days delivery, our team aims to dispatch your order the same day if placed before 2pm, or the next day if placed after the 2pm cut-off. You will receive all the dispatch and tracking notifications so you can keep up to date with this.

If you have chosen one of our pre-order options, we will deliver your order on the 11th of December or 18th of December; you will receive all the order updates and tracking information once it has been dispatched so you can keep up to date with this.

We always suggest keeping your cheese in a cool environment, preferably a fridge, wherever possible. But we know around the Christmas period, you may be travelling to visit friends and family, so for short periods of time, your cheese will be perfectly fine out of the fridge.

This is due to the salt content in the cheese, which minimises the risk of harmful bacteria forming on the cheese. If your cheese does become a little warm, pop your cheese back into the fridge until it is needed. But we do always recommend letting your cheese get to room temperature before eating, to experience the best flavour profile.

Yes! You can freeze our wedges for up to 3 months without affecting the taste or texture! For our larger cheese, we suggest you cut these into smaller portions and wrap them in cling film or foil. Our waxed pebbles can be frozen for up to 12 months!

For defrosting, you should take it out and pop it in the fridge for about 24 hours before you need it, and for the best flavour, you should leave this to warm up at room temperature.

Typically, we can only put a maximum of 28 days on our wedges from when they are cut. All wedges will have a guaranteed minimum of 7 days from delivery. Our Waxed Pebbles will have a minimum Best Before Date of 14 days from delivery. This does not apply to discounted items clearly labelled as short-dated.

We always suggest keeping your cheese in a cool environment, preferably a fridge, wherever possible. But we know you may be travelling to visit friends and family, so for short periods of time, your cheese will be perfectly fine out of the fridge.

This is due to the salt content in the cheese, which minimises the risk of harmful bacteria forming on the cheese. If your cheese does become a little warm, pop your cheese back into the fridge until it is needed. But we do always recommend letting your cheese get to room temperature before eating, to experience the best flavour profile.

Yes all of our cheese uses Vegetarian Rennett and we are certified by the Vegetarian Society as being VegSoc Approved.

Yes all of our cheese is made with pasteurised milk, however we would recommend avoiding our blue cheese if you are pregnant.

Yes! You can freeze our wedges for up to 3 months without affecting the taste or texture! For our larger cheese, we suggest you cut these into smaller portions and wrap them in cling film or foil. Our waxed pebbles can be frozen for up to 12 months!

For defrosting, you should take it out and pop it in the fridge for about 24 hours before you need it, and for the best flavour, you should leave this to warm up at room temperature.

We make our cheese in our own Creamery on the historic Pikehall Farm, near the village of Hartington, we are in the Derbyshire Dales part of the Peak District Park.

Yes, we would be happy to assist with Trade & Wholesale requirements.
Please call the Creamery directly on 01335 390 308 email [email protected] to discuss your requirements.

Please see our dedicated page here.

If you need further assistance, please drop us a message at [email protected] and we’ll be happy to help.

If you have selected, the 1 – 2 days delivery, our team aims to dispatch your order the same day if placed before 2pm, or the next day if placed after the 2pm cut-off. You will receive all the dispatch and tracking notifications so you can keep up to date with this.

All our parcels require a signature and parcels containing alcohol must be signed for by someone over 18 years of age.

Coronavirus Update:
In order to protect both our people and customers as much as possible, we are minimising contact during delivery.  We will not be handing over our hand-held devices to customers to capture signatures but instead log the name of the person accepting the item. Additionally, for all customers where we need to deliver any item that won’t fit through your letterbox, we will place your item at your door. Having knocked on your door, we will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside.

We use eco-friendly HexcelPack™, which unlike polymer-based packaging materials, is 100% curbside recyclable, biodegradable, and compostable. The Ultra-Stretch™ technology provides greater protection for your products and can be disposed of in an environmentally and socially responsible way, by simply recycling the material.

We also use Protega Void-Fill, this unique paper voidfill does not ‘settle’ in transit meaning your products are less vulnerable to damage throughout the courier networks. Our paper packaging comes from sustainable sources, and we maximise the recycled paper content of our products.

Lost your password? No problem, simply click ‘Forgot Password’ on the login screen. You will need to provide your email address and you will receive a link to create a new password via email.

To use your voucher codes, simple enter these in to the ‘Coupon Code’ box from the basket page.

Only one voucher code can be used per order placed.

Yes we use the Braintree Gateway to process all of our payments. Your card details are only entered into the secure Braintree or Paypal website and we do not store any payment details on our own web site. Please note you can use PayPal or Credit/Debit cards with our Integrated Braintree System.

Yes, we would be happy to assist with Trade & Wholesale requirements.
Please call the Creamery directly on 01335 390 308 email [email protected] to discuss your requirements.